Privacy Policy

1. Introduction

Kelly's Elite Painting and Decoration Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Fill out a contact form
• Communicate with us via email, phone, or WhatsApp

This information may include:

• Name
• Email address
• Phone number (optional)
• The service you are interested in and your project details

2.2 Automatically Collected Information

Like all websites, our hosting provider (Vercel) receives technical data needed to deliver the site, such as your IP address, browser type and the pages requested. This is processed in server logs for security and reliability.

If, and only if, you accept analytics in our cookie banner, Vercel Web Analytics also collects anonymous usage statistics, such as pages visited, referring website, country, device type, browser and operating system. See section 3.2.

3. Cookies, Analytics and Third-Party Services

3.1 Cookies and Local Storage

We do not set advertising or tracking cookies. The only item we store on your device is your cookie choice, saved in your browser's local storage (key cookie-consent-v2). It is strictly necessary to remember your preference and does not identify you.

You can change or withdraw your choice at any time using the "Cookie settings" link in the footer of every page. Withdrawing consent is as easy as giving it, and analytics stop immediately.

3.2 Vercel Web Analytics (only with your consent)

If you accept analytics, we use Vercel Web Analytics to understand how visitors use the website. It does not use cookies and does not track you across other websites. It measures page views and aggregated statistics such as referring website, country, device, browser and operating system. If you reject analytics, the analytics script is not loaded at all.

We do not use Google Analytics or any advertising or social media tracking pixels.

3.3 Contact Form and Email

When you send a message through our contact form, the details you enter (name, email address, phone number if provided, service required and message) are sent through EmailJS, a third-party email delivery service, to our business email system. Our email is hosted by Hosting Ireland (hostingireland.ie), which operates the SMTP mail server that delivers the message to us, and stores it in our mailbox.

We use this information only to reply to your enquiry and prepare a quote. These providers process your data on our behalf and only to deliver the message.

3.4 Website Hosting

This website is hosted by Vercel Inc., which processes technical request data (such as your IP address) to serve the site.

3.5 WhatsApp, Phone and Social Media

The WhatsApp button and the Facebook and Instagram links simply open those services. Nothing is shared with them until you click, and from then on their own privacy policies apply. If you contact us by phone or WhatsApp, we keep your number and messages only to deal with your enquiry.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and quote requests
• To communicate with you about our services
• To improve our website and services
• To analyze website usage and trends (only if you accept analytics)
• To detect, prevent, and address technical issues
• To comply with legal obligations

5. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

• Contract Performance: Processing is necessary to provide our services to you if you hire us
• Consent: Analytics are only used if you accept them in the cookie banner, and you can withdraw consent at any time
• Pre-contract steps and legitimate interests: We use the details you send through the contact form to answer your enquiry and prepare a quote
• Legal Obligation: We need to comply with legal requirements

6. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who provide services on our behalf (EmailJS for delivering contact form messages, Hosting Ireland for our email hosting, and Vercel for website hosting and, with your consent, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• With Your Consent: When you have given us permission to share your information

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form enquiries are kept for as long as needed to respond to you and, if you become a customer, to carry out the work and meet our legal and accounting obligations. When we no longer need your information, we will securely delete or anonymize it.

8. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and Irish data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at robertkelly83@icloud.com or call 085 737 7670.

You also have the right to lodge a complaint with the Irish Data Protection Commission (dataprotection.ie).

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Websites

Our website may contain links to third-party websites (e.g., Facebook, Instagram). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. International Data Transfers

Some of our providers (for example Vercel and EmailJS) may process data outside Ireland or the European Economic Area, including in the United States. Where this happens, the transfer relies on appropriate safeguards required by the GDPR, such as an adequacy decision or the European Commission's Standard Contractual Clauses.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.