Privacy Policy

1. Introduction

Kelly's Elite Painting and Decoration Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Fill out a contact form
• Subscribe to our newsletter
• Communicate with us via email, phone, or WhatsApp

This information may include:

• Name
• Email address
• Phone number
• Postal address
• Project details and requirements

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Device identifiers

3. Analytics and Tracking Technologies

3.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information about how visitors use our site. This information helps us improve our website and services.

Google Analytics collects information such as:

• Number of visitors to our site
• Where visitors have come from
• Pages visited on our site
• Time spent on each page
• Device and browser information

You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3.2 Vercel Analytics

We use Vercel Analytics to monitor website performance and user experience. Vercel Analytics is privacy-friendly and does not use cookies. It collects anonymous aggregated data about page views and performance metrics.

3.3 Cookies

We use cookies and similar tracking technologies to track activity on our website. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To respond to your inquiries and quote requests
• To communicate with you about our services
• To send you updates, marketing communications, and promotional materials (with your consent)
• To improve our website and services
• To analyze website usage and trends
• To detect, prevent, and address technical issues
• To comply with legal obligations

5. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

• Contract Performance: Processing is necessary to provide our services to you
• Consent: You have given us permission to process your data
• Legitimate Interests: Processing is in our legitimate interests and does not override your rights
• Legal Obligation: We need to comply with legal requirements

6. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who provide services on our behalf (e.g., email services, analytics providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• With Your Consent: When you have given us permission to share your information

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and Irish data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at robertkelly83@icloud.com or call 085 737 7670.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Websites

Our website may contain links to third-party websites (e.g., Facebook, Instagram). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and maintained on computers located outside of Ireland or the European Economic Area where data protection laws may differ. By using our services, you consent to the transfer of your information to these locations. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.